Payment terms

The following payments apply for this booking:

– Deposit: 40% due within 3 days of the booking being accepted
– Balance: 60% due 21 days before stay commences

Payment of deposit: Once we accept your booking a deposit must be paid AND received by us in order to secure the booking. Your booking will be confirmed upon receipt by us of the deposit. Failure to pay the deposit in time may result in your booking being canceled and the property being made available to others. Should we cancel a booking of yours due to non or late payment of a deposit then any deposit received by us from you will be refunded in full.

Late payments: The balance due must be received on or before its due date. If your payment fails to reach us by the due date we may choose to cancel your booking with or without notice to you, and make the property available to others.

Cancellation charges apply (see below).

Cancellation by Owner/Manager

If due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full.

Payment Details

Payment by Internet Banking goes to ANZ Bank, RAGLAN HOLIDAY PROPERTIES, 01-0450-0121598-00. Please use your surname as a reference. Note that any payment made without a reference cannot be logged to a booking and may result in delays to you.

For Bookings Starting Within 14 Days of Acceptance

Please note that if your Booking request is accepted and starts within 14 days of the acceptance, full payment is required.

Procedure for Final Payment

After final payment has been made we will confirm receipt of this for you. Instructions for access to your Holiday Home will be advised 3 days prior to your arrival date.

Booking Numbers

Your booking has been accepted with the number of guests on your booking request. Should this alter at any point during your stay you must contact the Property Manager straight away. Failure to do so may result in immediate termination of your tay should we find that this clause has been breached. Numbers are placed on properties to ensure that the facilities are not stressed and that the property can cope with the number of guests staying. If you could please confirm whether couples and or singles are staying, this helps with bedding configuration and linen.

Pets Policy

No pets allowed unless otherwise discussed with Property Manager

Noise Levels

We ask that you are respectful of neighbors and keep noise to a minimum after 11pm. Strictly no parties or open fires are permitted on the premises and smoking outdoors only.

Safety

We ask that children are supervised at all times near the water edge.

Breakages

If at any time during your stay there is damage caused or breakages please contact the Property Manager straight away, this could involve a fee. We appreciate your honesty…

Upon Leaving Holiday Home

Please leave holiday home in same condition you have found it, tidy and clean. The property will be groomed once you have departed, ie wash floors, clean bathrooms etc. Also, please make sure your rubbish and recycling are separate in order for collection.